http://downloads.bbc.co.uk/skillswise/english/en15edit/images/en15edit-l1-w-editing-and-proofreading-a-complaint-letter-752x1065.jpg
CLB7R Read a complaint letter from a customer or client to determine appropriate action.
Based on this letter, leave a note for your boss listing what the complaint is about and what should be done, if anything, about it. Post your note to your blog.
Hello boss,
Through this note, I want to inform you about a letter which we received from Stan Gooding, one of our customers. He is complaining about:
- the service was very slow
- when the meal finally arrived, the curry was cold
- the waiter was rude and shouted at him and his friends
- they were charged twice for the desert
Because we know that in our business the most important thing is to satisfied the client, I ask you to let us (the team) straightening up the mistakes. I want to send a letter to Stan Gooding, to apologize about everything it happened and to invite him and his friends to come again for a free meal. I want to demonstrate them that what happened last time is not a part of our serving style and I want to do my best for the Bombay Tiger Restaurant.
